FAQ

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– General Inquiry –

When & Where is the festival?

◉ Kyary Pamyu Pamyu Live at J-POP SUMMIT OPENING NIGHT
- 5iVE YEARS MONSTER WORLD TOUR 2016 in San Francisco -

・July 22nd (Fri) OPENING NIGHT
・Venue: The Regency Ballroom
(1290 Sutter St, San Francisco, CA 94109 MAP)
・Schedule: Doors open at 6:00pm/ Show starts at 7:00pm
(See details HERE)
・Regency venue specific FAQ: visit THIS PAGE

◉ J-POP SUMMIT 2016
・July 23rd (Sat) & 24th (Sun), 2016
・Venue: Fort Mason Center
(2 Marina Boulevard, Landmark Building A, San Francisco, CA 94123 MAP)
・Schedule: 11:00am - 8:30pm (See Sat & Sun Schedule HERE)

◉ JAPAN FILM FESTIVAL OF SAN FRANCISCO
・July 23rd (Sat) to 31st (Sun), 2016
・Venue: NEW PEOPLE Cinema
(1746 Post Street, San Francisco, CA 94115 MAP)
・For Film Festival Schedule and ticket information please visit http://JFFSF.org

Related Pages:
- Ticket Page
- Schedule

Is there any parking around Fort Mason Center?

Unfortunately, parking spots are not reserved for J-POP SUMMIT attendees, and there aren’t much parking available in the Marina district. We highly recommend that you use public transportation or services like Lyft. MUNI Bus 28 stops right in front of the venue. (Plan a trip on http://www.511.org/)

★ Great Offer from Lyft!
If you are new to Lyft, they are offering a $50 discount code ($10 off for the first 5 rides) for J-POP SUMMIT attendees to download the app for the first time (while supplies last). The promo code will be in your ticket purchase confirmation email and also be posted on J-POP SUMMIT Facebook before the festival. This special code will be valid from July 22 thru 31. Save on transportation during J-POP SUMMIT and Japan Film Festival of San Francisco.

lyft

Are there any accommodations and hotels available near Fort Mason Center?

Yes, Fort Mason Center is located in the Marina district, one of the most popular sightseeing spots in San Francisco. There are various hotels and inns nearby; however, room availability is limited while rates skyrocket as summer approaches, so we strongly recommend booking as soon as possible.

★ For your convenience, our partner JW Mariotte has a special deal for you!
JW Marriott at Union Square, San Francisco is offering a discount for J-POP SUMMIT attendees! Reserve a standard king bed room for only $269 plus tax by July 1, 2016.

Please call them directly at 877-622-3056 and ask for the J-POP Room Block or make reservations online at the link below.
https://resweb.passkey.com/Resweb.do?mode=welcome_gi_new&groupID=63154331

jw mariotte

Are pets allowed at Fort Mason Center?

Unfortunately, no. Fort Mason Center has a strict policy about no pets' entrance. Only service animals with proper tags are allowed to accompany the owner into the festival. 

Can I leave the festival and then come back in?

Yes absolutely! A valid pass is required for re-entry.

Can I take a photo or video of the stage?

No photos, videos, live streaming, nor audio recording allowed of the J-POP SUMMIT live music performances on stage. J-POP festival crew members reserve the right to stop you from photographing and taking videos at any moment and location at our festival without warning or explanation. Failure to comply with these requests and our policy can result in expulsion from J-POP SUMMIT.

Taking videos and photos are permitted in the festival activity areas except areas with specific instructions.

What should I bring to J-POP SUMMIT?

・Valid photo I.D. - is a must bring!
・Your online tickets - Don’t forget! ! (On-site tickets are also available for purchase if you didn’t get it yet)
・Children 12 and younger require accompaniment by a guardian with a ticket in order to exchange the ticket for a pass.
・An extra layer - it could get very windy and cold in the Marina
・Cash - some vendors only take cash. And only one ATM onsite! Please have some cash handy for maximum enjoyment!

Related Pages:
- Ticket Page

  
– Getting Food at J-POP SUMMIT –

Do I need a J-POP pass to enter the SAKE SUMMIT?

Yes. SAKE SUMMIT is inside of the festival and only accessible to J-POP SUMMIT attendees. You must purchase Sake-tasting token in addition to enter SAKE SUMMIT area.

Related Pages:
- Ticket Page

Is the Sake-tasting Token included in any J-POP passes?

No, you must pay for your Sake-tasting session on-site.

Related Pages:
- Ticket Page

Is the SAKE SUMMIT or RAMEN SUMMIT cash only?

No, but some of the other food venders are. We recommend you to bring some cash.

Related Pages:
- Ticket Page
- Ramen Summit

Can I bring kids in the SAKE area?

Yes, only with their 21+ guardian/parents (and no sake for kids!).

Related Pages:
- Ticket Page

Do I need a J-POP pass to enter the RAMEN SUMMIT?

Yes. RAMEN SUMMIT is only accessible to J-POP SUMMIT attendees who have entered the festival with their pass. Enjoy top tier ramen for only $8 per bowl!

Related Pages:
- Ticket Page
- Ramen Summit

Do I need a J-POP pass to access food truck area?

Yes. The food trucks are only accessible to J-POP SUMMIT attendees who have entered the festival with their passes. J-POP pass is required to access all food area, which is inside the festival area.

Related Pages:
- Ticket Page
- Food Trucks

  



– Tickets –

Where can I buy tickets?

Online tickets will be available on 12pm (PST) May 6th, 2016 visit (http://www.j-pop.com/tickets/)

Related Pages:
- Ticket Page
- About VIP Pass

★ Tickets Chart ★
chart

Are J-POP SUMMIT tickets available on-site on the day of the event?

Yes, you can purchase tickets on-site at Fort Mason Center.

Related Pages:
- Ticket Page

Are Kyary Pamyu Pamyu tickets available on-site on the day of the event at The Regency Ballroom?

Yes and no. KPP + J-POP SUMMIT combos are sold online only until the show ends. KPP Basic and Premium will be available at The Regency Ballroom Will Call from 6:00pm on July 22nd until it sold out.

Related Pages:
- Ticket Page
- Kyary Pamyu Pamyu

Why buy tickets before the festival?

CHEAPER and FASTER!
If you buy the tickets before the festival it is cheaper than buying at the registration on-site. If you buy tickets on-site, please note that the registration opens at 9:30 am for VIP pass holders and 10:30 am for the general pass holders. You can also skip the line for buying the ticket on-site and go directly to exchange your pass with the ticket you already purchased online!

Are any of the passes sold for limited quantity?

Yes! The passes below may sell out quickly. Please get them early while they are available!
・J-POP SUMMIT VIP Pass
・KPP Premium Pass
・KPP Basic + J-POP SUMMIT VIP Combo
・KPP Basic + J-POP SUMMIT (1day or 2 day) Combo

Tickets will be on sale 12pm PST, May 6th! Stay Tuned!

Related Pages:
- Ticket Page

How and where can I pick up my J-POP SUMMIT pass?

See this page!
http://www.j-pop.com/where-to-pick-up-your-passes/

・Pick up your pass at the registration booth at Fort Mason Center. The location of the registration booth will be announced on a closer date.

・The registration opens at Fort Mason Center at 9:30am for VIP pass holders and 10:30am for the general pass holders.

・Festival pavilion will be open for VIP from 10:00am for Early Entry, and 11:00am for general pass holders.

・VIP lounge will be open for VIP from 10:00am

・Please bring your copy of confirmation email with Order Confirmation Number as well as your valid photo I.D. (we might not be able to issue a pass without your I.D.) and you will receive a pass.

・Children 12 and younger require accompaniment by a legal guardian with a ticket in order to exchange the ticket for a pass.

Related Pages:
- Ticket Page

Can I pick up J-POP SUMMIT passes for Opening Night at The Regency Ballroom?

Only the combo tickets are available for pick-up on-site.
KPP Basic + JPS VIP Combo
KPP Basic + JPS 1 or 2 day Combo

Related Pages:
- Ticket Page

Can I get a refund or upgrade on my ticket? Can I exchange it?

・No. All sales are final.
・No refunds under any circumstances. Any and all payments made to J-POP SUMMIT are not refundable for any reason.
・J-POP SUMMIT will not issue refunds or credits due to failure to redeem a pass during the registration process.
・Lost or stolen tickets or passes will not be replaced.
・Passes can not be exchanged, transferred and/or upgraded after purchase.

- Ticket Page

Is there a discount for children?

Yes! Children under the age 5 is FREE admission, and children between age 6-12 receive a 2-Day Kids Pass for $15. They MUST be accompanied by their guardian with a ticket AT ALL TIME. See the details about Kids pass HERE.

Related Pages:
- Ticket Page

Do I need to buy J-POP SUMMIT ticket and Real Escape Game tickets separately?

No, all Real Escape Game players will get one day access to J-POP SUMMIT. (included in the online ticket)

I already bought a ticket to J-POP SUMMIT and want to play the Real Escape Game. Can I just buy the Real Escape Game ticket?

You can buy the game ticket on-site once you are at J-POP SUMMIT (no online tickets are available just for Real Escape Game - online ticket comes with one day access to J-POP SUMMIT.)

  
-Film Festival Tickets –

Where can I purchase tickets?

Please purchase tickets online at http://jffsf.org. Ticket sales start in June.

Can I get film tickets at J-POP SUMMIT@ Fort Mason on the day of the event?

No. All film events happen at NEW PEOPLE located at 1746 Post Street, Japantown, San Francisco. Please purchase tickets at the Box Office of NEW PEOPLE Cinema.

Does the J-POP SUMMIT Pass come with access to Japan Film Festival of San Francisco?

No, film tickets do not include access to J-POP SUMMIT either. Please purchase them separately. Please purchase tickets online at http://jffsf.org.

When will the film festival schedule be announced?

The film festival schedule will be announced in June. Visit at http://jffsf.org for more updates!

When do you start selling film festival tickets?

Ticket sales start in June. For more information please check http://jffsf.org.

  



– Special Passes & Benefits –

What’s the difference between J-POP SUMMIT VIP Pass and General Pass?

VIP Pass comes with:
2-day access to all festivity area at Fort Mason Center and VIP Lounge at Firehouse. Also included is Early Entry to the Festival at 10:00 am both days, Festival Goodies, Premium Viewing Area access, Exclusive Meet & Greet, and a chance to win Soundcheck Sneak Peak! Check out details at http://www.j-pop.com/vip_pass. Neither J-POP SUMMIT VIP nor General passes include access to KPP concert.

Related Pages:
- Ticket Page
- About VIP Pass

★ Tickets Chart ★
chart

What is the difference between KPP Basic and KPP Premium?

KPP Basic ticket comes with KPP concert ticket only.
KPP Premium comes with KPP concert ticket, KPP meet & greet and a special gift. Neither passes include access to J-POP SUMMIT at Fort Mason Center.

Related Pages:
- Ticket Page
- Kyary Pamyu Pamyu Concert
- Meet & Greet

What’s the difference between J-POP SUMMIT VIP Pass, KPP Basic +J-POP SUMMIT VIP Combo, and KPP Premium Pass?

・J-POP SUMMIT VIP Pass = 2-day access to J-POP SUMMIT and exclusive benefits*
・KPP Basic + J-POP SUMMIT VIP Combo = J-POP SUMMIT VIP benefits plus access to KPP concert*
・KPP Premium Ticket = access to KPP concert + KPP exclusive benefits*
*Each ticket includes different exclusive benefits.

Related Pages:
- Ticket Page
- About VIP Pass

★ Tickets Chart ★
chart

Which passes have access to both J-POP SUMMIT and KPP concert?

・KPP Basic + J-POP SUMMIT combo (SAT, SUN, or 2-DAY)
・KPP Basic + J-POP SUMMIT VIP Pass

Related Pages:
- Ticket Page

★ Tickets Chart ★
chart

Does KPP Basic + J-POP SUMMIT VIP Combo include a KPP meet & greet?

No. KPP Premium Ticket is the only way to join the meet & greet with Kyary.

Related Pages:
- Ticket Page
- About VIP Pass
- Meet & Greet

★ Tickets Chart ★
chart

Does KPP Premium Ticket include general admission to J-POP SUMMIT?

No. Please buy J-POP SUMMIT Pass from HERE.

Related Pages:
- Ticket Page

★ Tickets Chart ★
chart

Is there a type of ticket that allows me to join J-POP SUMMIT while getting all the benefit from KPP Premium Ticket?

No. Please purchase KPP Premium ticket AND J-POP SUMMIT Pass

Related Pages:
- Ticket Page

★ Tickets Chart ★
chart

Does KPP Premium Ticket include early entry to the show?

No. KPP Premium comes with KPP concert ticket, KPP meet & greet (after the show) and a special gift. 

  
-J-POP Live & Meet and Greets –

What is the difference between VIP Meet & Greet and Fan Experience?

・The big difference is the artists who join the Meet & Greet and Fan Experience.
・The Meet & Greet artists are: World Order, Silent Siren , and GARNiDELiA.
・Fan Experience artists: TBA
・You MUST have a J-POP SUMMIT VIP Pass AND an artist specific VIP Meet & Greet ticket to join the Meet & Greet session. Fan Experience is accessible for J-POP SUMMIT general pass holder as well.

Related Pages:
- Ticket Page
- About VIP Pass
- Meet & Greet

How can I attend VIP Meet & Greet sessions?

・You must purchase J-POP SUMMIT VIP Pass
・The numbered Meet & Greet tickets will be handed out at VIP Lounge (at Firehouse) each morning from 10:00am. It is first come first serve and limited to one ticket per person each day. Choose ONE of your favorite artist per day.

Related Pages:
- Ticket Page
- About VIP Pass
- Meet & Greet

Can I see all the 3 artists at VIP Meet & Greet?

Basically, you will get one meet & greet ticket per day; however, a second or third ticket for another artist on the same day could be attained ONLY when tickets are still available (First come first serve).

Related Pages:
- Ticket Page
- About VIP Pass
- Meet & Greet

How can I attend Fan Experience @ Fandom Booth?

・You must purchase a valid pass to join J-POP SUMMIT at Fort Mason Center
・Each artist has different terms and conditions. Please stay tune for upcoming news!

Related Pages:
- Ticket Page
- Meet & Greet

Where can I find the schedule?

・See the link HERE

Can I give a gift to the artists?

Yes, but please do so only during the Meet & Greet and Fan Experience @ Fandom Booth.

Do I have a chance for VIP Meet & Greet with the general pass?

・No, you must purchase J-POP SUMMIT VIP Pass and get a meet & greet ticket each day. See HERE for more details.

Related Pages:
- Ticket Page
- About VIP Pass
- Meet & Greet

I purchased J-POP SUMMIT VIP Pass. How can I attend the Soundcheck Sneak Peak?

・You must purchase J-POP SUMMIT VIP Pass BEFORE the end of June to enter the raffle. (Raffle details will be updated soon!)

・Soundcheck Sneak Peak visit is NOT a guaranteed benefit. 20 lucky winners (each day) will be chosen among people who purchase VIP passes by the end of June. Only the winners will be notified via email by early July.

Related Pages:
- Ticket Page
- About VIP Pass
- Meet & Greet

I lost my Meet & Greet ticket.

Sorry! The Meet & Greet ticket cannot be reissued.

Can I get the Meet & Greet ticket the day before the Meet & Greet?

No, please get the Meet & Greet ticket on the morning of the day of the Meet & Greet.

I missed my Saturday Meet & Greet session for the artist I want to meet, but have the Meet & Greet ticket still. Can I join the Sunday session to meet them?

No, Saturday Meet & Greet ticket is only valid on Saturday. You must get a new Meet & Greet ticket on Sunday morning.

Related Pages:
- Ticket Page
- About VIP Pass
- Meet & Greet

Can I ask the artist to sign on something special that I bring?

All artists have different terms and conditions. Any specific limitations will be posted on a closer date.

Related Pages:
- Meet & Greet

Can I get a picture with my favorite artist at the Meet & Greet?

All artists have different terms and conditions. Any specific limitations will be posted on a closer date.

Related Pages:
- Meet & Greet

  



– Interactive Summit –

Do I need a J-POP pass to enter the Interactive Summit (at Gallery 308 & Festival Pavilion)?

Yes. Interactive Summit is inside of the festival and only accessible to J-POP SUMMIT attendees who have entered the festival with their pass.

What is the difference between Interactive Showcase and Session?

・Showcase - Exhibition of the latest technology located inside the Festival Pavilion.
・Session - Technology related events like panel discussion, Startup Pitch Contest, and Ideathon held at Gallery 308
More information to be announced soon!

What is happening at Gallery 308?

Panel discussions, Startup Pitch Contest, Ideathons and more! See schedule HERE, and more information will be updated soon!

How can I apply for the Ideathon or Startup Pitch Contest?

The detail will be announced soon!

Can I apply to be a contestant for Startup Pitch Contest or Ideathon on the day of event?

No, the contestants must be registered before the event, but you are free to look around with a valid J-POP Pass.

What time do the events start at Gallery 308?

- Saturday starts at 11:00am
- Sunday starts at 10:00am (VIP pass holders can come in at 10am)

The details will be updated soon!

I am a participant for the events held in Interactive session. Can I get my pass in front of Gallery 308?

・Yes for only those, who have been approved as participants. Please bring your photo ID and the confirmation mail/barcodes with you.
・All other attendees must register at the registration booth near the Festival Pavilion. (Registration booth location to be announced on a closer date)

  
-Other Questions –

If I lose something at J-POP SUMMIT... how can I get it back?

All lost & found items will be at the Info Booth. If you notice something missing after the festival, please email us at info@j-pop.com

Is there an ATM onsite?

Yes, but there is only one ATM - we suggest that you drop by an ATM elsewhere before coming to our event.

Is there Wi-Fi available for public?

Unfortunately there is no public WiFi available for attendees.

How can I be a sponsor or food vendor for J-POP SUMMIT?

Please refer to the link HERE

How can I apply for the artist alley to sell arts and crafts?

Please submit the application form at http://sanfranciscobazaar.org/shows/j-pop/application/

How can I apply to volunteer?

Fortunately for us, we have gotten a lot of submissions for volunteers this year. If there are more spots available in the future, we will call for more volunteers!

How can I get a press pass?

Please refer to the link here (http://www.j-pop.com/press/)

I have a question regarding marketing and promotion.

Please contact us at info@j-pop.com

I don’t see my question in this FAQ list. How can I reach J-POP SUMMIT staff?

You can email info@j-pop.com for any questions and inquiries! But please understand that it may take some time to get a response from us especially right before the event.